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Chatbot Testing & Refinement

Chatbot Testing & Refinement

Chatbot Testing & Refinement

$190.00
Customer Guidance Chatbots

Customer Guidance Chatbots

Customer Guidance Chatbots

$420.00
Knowledge Assistant Development

Knowledge Assistant Development

Knowledge Assistant Development

$280.00
Knowledge Base Integration

Knowledge Base Integration

Knowledge Base Integration

$350.00

AI conversations built from useful knowledge.

Services Portfolio Process Contact

© 2026 Botanical Flow LLC

Privacy Policy

Effective date: 2026

Botanical Flow LLC ("we," "our," or "us") respects your privacy. This policy explains what information we collect, how we use it, and your rights regarding your personal data.

1. Information We Collect

Contact information — name, email address, phone number, and company name submitted via inquiry forms or direct email.
Project information — details you share about your business, chatbot goals, and knowledge materials during onboarding or consultations.
Usage data — pages visited, time on site, browser type, and IP address collected automatically via standard server logs and analytics tools.

2. How We Use Your Information

To respond to inquiries and deliver contracted services.
To configure, test, and refine AI chatbot and knowledge assistant solutions.
To send service-related communications such as project updates and invoices.
To improve our website and overall service quality.

3. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with trusted sub-processors (e.g., AI platform providers, cloud hosting services) strictly to deliver our services, and only under confidentiality obligations.

4. Data Retention

We retain project and contact data for up to 3 years after project completion, or as required by applicable law. You may request deletion at any time by contacting us.

5. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, or to object to or restrict certain processing. To exercise any right, please contact us using the details below.

6. Cookies

Our website uses minimal cookies for analytics purposes only. No tracking or advertising cookies are deployed without your consent.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this policy periodically. The effective date at the top reflects the latest revision. Continued use of our services constitutes acceptance of the updated policy.

9. Contact

Botanical Flow LLC
2050 Overland Ave, Billings, MT 59102
Phone: +1 (520) 317-8008
Email: support@botanicalflowai.com

Terms of Service

Effective date: 2026

These Terms of Service ("Terms") govern your access to and use of services provided by Botanical Flow LLC. By engaging our services, you agree to be bound by these Terms.

1. Services Provided

Botanical Flow LLC provides AI chatbot development and knowledge assistant services for businesses, including:

Knowledge Assistant Development — configuring AI chatbots to answer questions based on client-supplied materials, structuring FAQ and knowledge bases, and organizing conversational scenarios for information retrieval.
Knowledge Base Integration — connecting client-provided reference materials, structuring documents for chatbot systems, and configuring search and relevant-answer delivery.
Customer Guidance Chatbots — developing bots for product and service navigation, creating scenarios for general customer inquiries, and setting up question sequences to guide users to relevant information.
Chatbot Testing & Refinement — testing dialogue flows, identifying incorrect or irrelevant responses, and correcting prompts, knowledge sources, and response flows.

2. Scope Exclusions

Our services explicitly exclude and do not include:

Financial or investment advice of any kind
Medical diagnosis or health-related guidance
Legal advice or legal document drafting
Payment processing or financial transaction handling
Cybersecurity monitoring or infrastructure security services
Autonomous decision-making on behalf of your business or its customers

3. Client Responsibilities

Provide accurate, complete, and lawfully owned knowledge materials.
Review and approve chatbot configurations before deployment.
Maintain appropriate human oversight of all deployed AI systems.
Not use our deliverables for unlawful, harmful, or deceptive purposes.

4. Intellectual Property

Upon receipt of full payment, the client receives a license to use the delivered chatbot configurations and workflows for their business purposes. Botanical Flow LLC retains all rights to underlying methodologies, frameworks, prompt engineering techniques, and tooling used in delivery.

5. Disclaimer of Warranties

Our services are provided "as is." We do not warrant that AI chatbot outputs will be error-free, continuously available, or suitable for any particular purpose beyond the agreed project scope. AI systems may produce unexpected results; client oversight is required.

6. Limitation of Liability

Botanical Flow LLC is not liable for outcomes arising from client use of deployed chatbots, inaccuracies in client-supplied knowledge materials, or changes made by third-party AI platform providers. Our total liability for any claim is limited to the total amount paid by the client for the specific project phase giving rise to the claim.

7. Confidentiality

Both parties agree to keep confidential any non-public business information exchanged during the engagement. This obligation survives termination of the engagement for a period of 3 years.

8. Termination

Either party may terminate an engagement with 14 days' written notice. All work completed and expenses incurred up to the termination date will be invoiced and are due within 14 days of the final invoice.

9. Governing Law

These Terms are governed by the laws of the State of Montana, USA. Any disputes shall first be attempted to be resolved by good-faith negotiation, and if unresolved, by binding arbitration in Billings, MT.

10. Contact

Botanical Flow LLC
2050 Overland Ave, Billings, MT 59102
Phone: +1 (520) 317-8008
Email: support@botanicalflowai.com

Refund Policy

Effective date: 2026

Botanical Flow LLC delivers custom professional services. Because our work is bespoke and requires significant time and expertise, our refund policy reflects the nature of service-based engagements.

1. General Policy

All sales of services are considered final once work has commenced on a project phase. We do not offer refunds for completed work or delivered and approved project milestones.

2. Pre-Commencement Cancellation

If you cancel a project before any work has begun — prior to the first kick-off session or any deliverable being produced — you are entitled to a full refund of any advance payment, minus a 5% administrative processing fee.

3. Mid-Project Cancellation

If you choose to cancel after work has commenced:

You will be invoiced for all work completed up to the cancellation date, calculated at our standard hourly rate or pro-rated against the agreed project scope.
Any advance payment in excess of work completed will be refunded within 14 business days of the final invoice settlement.
All work completed to date will be delivered to you upon settlement of the final invoice.

4. Revision & Satisfaction Guarantee

We are committed to delivering high-quality results aligned with your project brief. Each project phase includes up to 2 rounds of revisions at no additional charge. If you are unsatisfied with a deliverable, you must notify us within 7 calendar days of delivery and we will revise the work within the agreed scope.

5. Non-Refundable Items

Third-party platform fees or API costs incurred on your behalf.
Rush or expedited delivery fees.
Completed milestones that have been reviewed and approved by the client.
Administrative and processing fees.

6. Dispute Resolution

If you have concerns about a charge or deliverable, please contact us within 14 calendar days of the invoice date. We aim to resolve all disputes amicably within 10 business days.

7. Contact

Botanical Flow LLC
2050 Overland Ave, Billings, MT 59102
Phone: +1 (520) 317-8008
Email: support@botanicalflowai.com

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Products

Chatbot Testing & Refinement

Chatbot Testing & Refinement

$190.00
Customer Guidance Chatbots

Customer Guidance Chatbots

$420.00
Knowledge Assistant Development

Knowledge Assistant Development

$280.00
Knowledge Base Integration

Knowledge Base Integration

$350.00